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We are here for you!
If you have questions, you contact us via call, WhatsApp, mail or our contact form. We will get to you as soon as possible!

FAQ

Children who are 14 years and older may play without  an adult. Teenagers and children under 14 are recommended to play within the family. There is no limit regarding older ages.

Our Escape Rooms and our City Escape can be played with 2-7 players. Virtual Reality and our Audio Escape can be played with 1-4 players. THE GAMESHOW can be played with 8 -200 (!) players.

Events can be booked on our website, via call, via mail, via WhatsApp or per contact form. Let us know the number of players, the date and the event you want to book. If you have any questions, you can contact us.

As weekend dates are very popular and highly requested, we recommend booking at least three to four weeks in advance. The earlier the better. Visit our homepage for all available dates. Events can be booked online up to 48hours in advance. If you want to visit us spontaneously, call us!

The price per person depends on the group size. The larger the group, the lower the price per person. On average it ist 25€ per person. The price per person for the City Escape is 19€ and for the Audio Escape 10€. Students, pupils, apprentices, senior citizens and people with disabilities get a discount of 5€ by showing an ID.
If you do not have previous Escape Rooms experience, we recommend our room for beginnners, “The Schwartz Case”. Our City Escape tour “The Lost Professor” can be played easily, such as the Virtual Reality Escape Room “Escape The Lost Pyramide”.

If your group will not have more than 7 players, you can bring player spontaneously with you. If your group will have more than 7 players, you might need an additional Escape Room. Our Virtual Reality Escape Rooms and the Audio Escape can be played with a maximum of 4 players. The City Escape with a maximum of  7 players. If your group will have less players than originially booked and you want to reduce the number of booked Escape Rooms, this can be done free of charge two weeks before the booked event. In all cases: if you are unsure, call us!

We reserve an Escape Room for two weeks, but only up to two weeks before the desired date. Please note: we only reserve two dates.

It is possible to reschedule a date, with the limitation of our cancellation policy. You can reschedule the booked event free of charge until two weeks prior the date.

A cancellation up to two weeks before the date is free of charge. A cancellation that is requested within two weeks until the date are not free of a charge. Our conditions and further information on our cancellation policy can be found on our terms & conditions

QUESTIONS COMPANY CELEBRATIONS

Yes, that is no problem. If you want to book online, please choose “cash payment on site” as a payment option. We will send you an invoice after your event.

No, because large groups are part of our daily buisness and therefore we cannot offer a discount.

Yes, we have a parking lot, but the space is limited. We recommend to form carpools if possible.

To us it is important to specify a minimum number of people and number of rooms you want to book. Please note:  should the number of players be reduced and you want to cancel one room, call as soon as possible before the event.

You can book a flat rate for soft drinks and various snacks for your company event. Soft drinks can be taken into the game as well.

Inform yourself in advance about the numbers of rooms and numbers of players and our terms & conditions. It is important to arrive 15 minutes before the game starts. Please note: do not be too late or too early in order to avoid overlaps with other guests. However: have fun 🙂

QUESTIONS ESCAPE ROOM

Should you decide for one of our Escape Rooms, you can expect 80-90 minutes. The game itself has a time limit of 60 minutes. The City Escape takes much longer and you can expect at least 2,5-3 hours of gameplay.
Don’t worry: no one jumps out of the closet with a chainsaw. All of our Escape Rooms, City Escape tours and the majority of the Virtual Reality Escape Rooms have no scary elements.
Everyone experiences claustrophobia differently and we cannot make any general indication. We have had guests with calustrophobia on several occasions. It often helped to have the door not looked or the balcony door was open during the game. We ensure that you will ALWAYS have the possibility to leave the room and to have a look at the rooms beforehand. We try our best to make you feel safe as possible.
Our rooms “The Sullivan Test”, “The Downtown Heist” and “The Schwartz Case” have no barriers and there is also an elevator in the house. There is only a three-step stairway at the front door.
Inform yourself in advance about the numbers of rooms and numbers of players and our terms & conditions. It is important to arrive 15 minutes before the game starts. Please note: do not be too late or too early in order to avoid overlaps with other guests. However: have fun 🙂
You have to bring fun! And also bring your reading glasses and try to wear comfy clothes.

QUESTIONS VR ESCAPE ROOMS

Yes! VR Escape Rooms are not regular video games. It is an intuitive experience for people between 12-80 years old. If you know how to talk, walk and grab objects, you have the necessary skills to play. The VR Escape Rooms are non-violent and focus an teamwork. Therefore, makes them perfect for family or company events.

The main reason for motion sickenss is caused by a low frame rate and a poor quality of the game. The developer studios Ubisoft and ARVI takes these thing into account while developing VR Games. Less than 1% of ourr players suffer from motion sickness.

Your feet will never leave the ground at the same time during the game. You are a hundred percent safe – but your brain may tell you something different. A few of our Virtual Reality Games can be challening for people who suffer from a very bad case of fear of heights. If you have troubles you may change the game within the first 10 minutes. Unfortunately, if you cancel a game entirely, we cannot give you a refund.

Wear some comfy clothes, because you will have to crouch down or stretch your arms. You also might get sweaty as well.

That’s no problem. The VR Headsets allow you to wear glasses, but may push a little bit against the spectacle frames. If you have contacts, we suggest wearing those instead.

Yes! Like the traditional Escape Rooms, the Virtual Reality Escape Rooms challenge skills such as team work and communication.. 

QUESTIONS SCHOOL ESCAPE

Pupils have to be at least 14 years old in order to play the games and solve the puzzles.
No, the pupils will be split into groups and play different Escape Rooms.

Of course not – but it is possible! It depends on you and how your class wants it. Teachers only pay 20€.

You do not have to, but it would be quite helpful in terms of organisation!.
Sure! Tell us what you have in mind and we will discuss the possibilities.
This is possible. Contact us for further information and we will discuss the possibilities and your requirements.

QUESTIONS CITY ESCAPE

That depends on you! The tour is specially designed for you to pass by ice cream parloours, shops and cafes. You can decide for yourself if you want tu hurry or if you want ti take a break to have some ice cream or a beer. Teh tour may take 2,5-3 hours.

You play the City Escape with a maximum of 7 people. We recommend 4 to 6 players.

No problem! We offer you a bad-weather-guarantee. If it pours or it too hot outside, you may continue the tour another day. Let us know about your plans!

Please bring your reading glasses, comfy shoes and clothes that suite the weather. Just come by and have fun! 🙂

There are two options:

  1. You can form several teams and start with 25-30 minutes between the groups.
  2. You can play both City Escape Tours at the same time. Please get in touch with is and we can discuss the details.

The City Escape is family-friendly and can be played with kids.

QUESTIONS GAMESHOW

Alone or in a team you will compete in different disciplines. Similar to “Schlag den Raab” the team with the most points wins.
Of course! We have a wide range of games, which we can design and customize together regarding your needs and requirements.
Depending on the size of the group, we offer to play THE GAMESHOW at our location in Bielefeld. We also can come to your company or place. There is also the possibility to cooperate with another location.

It takes about 2-2,5 hours.

QUESTIONS VOUCHERS

You can buy a voucher online, by mail, phone or Whatsapp. You can also buy a voucher on site after arraning a time and date. If you order a voucher by mail or via WhatsApp, we will send you an invoice. As soon we receive the payment, the voucher will be activated.

It’s possible. You can select several individual vouchers only. The vouchers are not limited to one single event.

Eine Gutschein wird innerhalb von 3-5 Werktagen versendet. Wenn es schnell gehen muss, dann sprecht mit uns. Gerade zu Weihnachten dauern die Lieferzeiten etwas längern, das können wir nicht beeinflussen.

Our vouchers never expire. If a voucher codes expires, we will reactivate it for you. If you have trouble to redeem a voucher, please contact us.

Any remaining balance remains in the voucher. Depending in how much is left, you can use it to buy e.g. drinks at our location. It is not possible to change remaining balance into cash.

if you choose shipping when ordering a voucher, we will send you a flyer, envelope and a yellow gift package. Aditionally cou can order a trick box or an EXIT game.

QUESTIONS?

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